Privacy Policy

Information Casino Mate may collect

The categories handled vary with users’ actions and the website features active at the time. They may include the following.

Server and network information

When you visit the website, hosting and security systems may record technical information such as:

• IP address;
• date and time of a request;
• page or resource requested;
• referring page, where available;
• browser type and version;
• operating system and device type;
• approximate region inferred from an IP address.

Server records may also contain a response status, loading information and similar diagnostic details.

This information is generally generated automatically to deliver, maintain and protect the website. It may be used in an aggregated or technical form rather than to identify you personally.

Browser, device and diagnostic information

Depending on the website configuration and users’ consent choices, Casino Mate may receive information about the browser, device or environment used to access the site. This may include language preference, screen or display characteristics, general device identifiers, time zone, operating conditions, page-performance information and diagnostic events such as loading errors.

This information helps the site display content appropriately, identify technical problems and detect unusual activity. It is not intended to reveal the contents of casino accounts or provide access to them.

Cookies and similar technologies

Casino Mate may use cookies, local storage or similar browser technologies. These may remember settings, support essential website functions, measure website use or record whether a consent choice has been made.

The information stored or read for website users may include a browser identifier, session or preference value, pages viewed, referring information and interaction events. The exact technologies may change as the website develops. Where required, non-essential technologies are used only after the relevant choice has been made.

Casino Mate may record users’ cookie or privacy preferences, including the categories selected, the time of the choice and a technical value used to recognise that choice on later visits. This helps the website apply those settings and avoid repeatedly displaying the same preference notice. Clearing browser storage, changing browsers or using another device may require a new choice.

Outbound and affiliate referral information

When users select a link or button leading away from casinomate.casino, the website may record an outbound click or referral event. This may include the location of the selection, the destination category, a campaign or partner reference, the time of the event and technical information such as an IP address or browser details.

A third-party affiliate platform or casino may also receive information directly when you leave the website. These records can help measure referrals, prevent abuse, attribute commissions and assess which content is being used. Casino Mate does not use them to view or manage your casino account.

Casino Mate generally cannot see whether you opened an account, deposited funds, placed bets, withdrew money, played games or completed an operator verification process. Information collected by the destination website is governed by that website’s own privacy policy.

Contact information and messages

If users email Casino Mate, it may receive their email address, name and other identifying details included in a message. It may also receive the message content, attachments, technical email information and any other details they choose to provide.

Casino Mate does not request casino passwords or credentials, payment information, identity documents, or KYC or AML materials, and it does not accept those materials for casino verification. If a sender includes sensitive material in an unsolicited message, Casino Mate may receive it technically as part of that message and will handle it under this Privacy Policy; it will not use the material to perform or support a casino account check. Documents requested by a casino must be submitted only through that casino's verified secure process.

Security and abuse-prevention records

Casino Mate and its hosting or security systems may create records to protect users by identifying spam, automated misuse, suspicious requests, attempts to interfere with the website, harmful traffic and other security events. These records may include IP addresses, request details, device or browser characteristics, timestamps and information about the relevant activity.

They may be used to investigate incidents, limit harmful behaviour, protect users and maintain the website’s availability.

How information is collected

Information may come directly from users when they send an email or make a website choice, or automatically from their browser, device and interactions with the website. Hosting, performance, security or analytics systems may supply technical records. Referral and affiliate systems may supply an event record when an outbound selection is made. Technical service providers may also supply information needed to maintain the website.

Casino Mate does not seek to collect more information about users than is reasonably needed for the purposes described in this policy. Some information is optional, while basic technical information may be generated automatically when a website request is made.

How information is used

Casino Mate may use information to:

Provide and maintain the website

Technical information helps deliver pages, remember necessary preferences, diagnose faults, improve performance and maintain website availability.

Understand website use

Where analytics or similar measurement tools are enabled, information may be used to understand which pages users view, how they move through the site, whether content is useful and where technical improvements may be needed. Reports may be combined or summarised to focus on general website use.

Manage consent and preferences

Consent information may be used to remember choices about optional cookies or analytics and apply those choices to relevant website features.

Measure referrals

Outbound click records may be used to measure traffic that users send to third-party casinos or other services, attribute affiliate referrals and assess the performance of informational content. This does not give Casino Mate visibility of a user’s later account activity on the destination service.

Respond to messages

Contact details and message content may be used to understand and respond to an enquiry, investigate a reported issue, maintain a reasonable correspondence record and protect the website from misuse.

Protect the website

Technical and security information may be used to detect, prevent and investigate spam, fraud, malicious activity, unauthorised access attempts and other conduct that could affect the website, its users or service providers.

Handle operational and legal needs

Information may be used where reasonably necessary to establish, exercise or defend rights, address disputes, support business administration or comply with a valid legal or regulatory requirement. The information available to Casino Mate may limit what it can investigate or provide.

Cookies and browser controls

Cookies are small files or similar values that a website may place in a browser. Some support basic functions, such as remembering a consent choice or supporting a stable session. Other cookies or similar technologies may be used for analytics, performance measurement or referral attribution.

Users can control cookies through the website’s consent options where those options are provided. Browser settings can also block, delete or restrict cookies, clear stored website data or provide a warning before certain cookies are placed. Browser controls vary, and blocking some cookies may affect how the site operates.

Deleting cookies does not necessarily remove records already created by a service or provider. It may reset saved preferences. If you use multiple browsers or devices, settings may need to be managed separately.

Analytics or referral measurement may not be active on every page or at every time. The technologies used and the choices available may change as website functions change.

External providers and permitted disclosure

Casino Mate may use service providers for hosting, content delivery, website performance measurement, analytics, security monitoring, spam prevention, email handling, technical support and affiliate referral measurement.

Providers may process information on Casino Mate’s behalf or receive information when their services are used. They are expected to handle information for the relevant operational purposes under arrangements appropriate to the service. Some providers may also have their own privacy terms for information they collect directly.

Casino Mate may also disclose information when reasonably needed to secure the website, examine misuse, answer a valid lawful request, address a dispute, support a business transfer or safeguard the rights, safety and property of Casino Mate, users or others. Casino Mate does not disclose information for purposes unrelated to website operation or the purposes described in this policy unless applicable law permits or requires it.

International processing

Some hosting, security, analytics, email or referral services may operate in countries outside Australia or outside the country where you are located. Information may therefore be stored or accessed internationally.

The availability and location of particular services used for website users may change. Where information is transferred or accessed across borders, Casino Mate seeks to use arrangements and safeguards considered appropriate for the relevant circumstances. Privacy protections and legal requirements may differ between countries.

Retention of information

Casino Mate keeps user information only for as long as it is reasonably needed for the purpose for which it was collected, ongoing website operation, security and abuse prevention, management of a contact or referral record, or another legitimate operational need.

Retention depends on the type and sensitivity of the information, whether it remains useful, the risk of misuse, the nature of a security or support issue and any need to establish or defend a position. Some technical logs may be overwritten or aggregated, while other records may remain available for longer.

When information is no longer reasonably required, Casino Mate takes steps to delete it, anonymise it or otherwise make it unsuitable for its original use, subject to technical, legal or security considerations.

Security

Casino Mate uses reasonable administrative, technical and organisational measures intended to protect user information from unauthorised access, loss, misuse, alteration and disclosure. These may include access controls, limited permissions, monitoring, service-provider safeguards, backup practices and procedures for responding to security concerns.

No website, transmission method or storage system can be guaranteed to be completely secure. Users should take care when deciding what information to include in an email or submit through a website. If you believe information connected with Casino Mate has been misused or exposed, report the concern through the contact address below so it can be assessed.

Your choices and privacy requests

Available privacy choices depend on applicable law and the circumstances of each request. You may be able to:

• confirm whether Casino Mate has personal information about you;
• request access to information held about you;
• ask for inaccurate or incomplete information to be corrected;
• object to or request limits on certain handling;
• withdraw a consent choice where processing relies on consent;
• request deletion or another form of removal where available;
• ask for information to be provided in a usable format where that right applies.

These choices may have limits. Casino Mate may need to keep user information for security, fraud prevention, dispute handling, legal reasons or to preserve a record of a consent choice. It may also be unable to identify a request without enough information to distinguish it from another person’s request.

To make a privacy enquiry or request, email [email protected]. Describe the request clearly and include enough information for Casino Mate to understand the relevant interaction. Do not include casino passwords or credentials, payment information, identity documents, or KYC or AML materials. Casino Mate never requests or accepts them.

Children and minors

Casino Mate is intended for an adult audience. The website is not directed at children, and Casino Mate does not knowingly seek to collect personal information from children.

If a parent or guardian believes that a child has provided personal information, they may contact [email protected] with relevant details. Casino Mate will consider the concern and take appropriate steps where the information can be identified and removal is appropriate.

Third-party casino privacy policies

Casino Mate is not the operator of the casinos described or promoted on the website. When you follow an outbound referral, you leave the Casino Mate environment and may be subject to the destination operator’s terms, cookies, data practices and privacy policy.

The third-party casino is responsible for information it collects about its customers, including account details, deposits, withdrawals, balances, gameplay, identity checks, responsible gambling records and KYC or AML documentation. Casino Mate does not directly process or control those records and cannot answer detailed requests about them. Enquiries about those records should be directed to the relevant operator.

Changes to this Privacy Policy

Casino Mate may update this Privacy Policy when website functions, technologies, service arrangements or privacy practices affecting users change. The updated version will be published here with a revised date or other indication where appropriate.

Changes apply when published unless a different application is stated. Review this policy periodically to understand how information connected with casinomate.casino is handled.

Contact

For questions about this Privacy Policy, privacy requests or concerns about information connected with the website, contact:

[email protected]